 Learning Outcomes
- Increase awareness of the Quality-pro-
cess implementation with help from contributors within the Company.
- Analyse and take into account individual actions and their impact on all processes.
Acquire tools and methods for their implementation in order to assess the Company's activities.
- Put into practice teamwork in order to create a collective dynamic process and carry out tasks for improving Quality.
- Ensure, through training, a strong aware-
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ness among personnel.
Generate a new collaborative spirit within the Company with a better understanding of Quality assessment tools.
 Prerequisites
None specified
 Participants
All personnel of the Company, that is directly or indirectly involved with the Quality System development processes.
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 Basic Concepts
 Definition of the basic concepts for the
implementation of Quality procedures.
 Elements of assessment for building an
effective Quality System. Assessment of
the Company's activities (self-valuation)
by identification of nonconformities in a
client provider relationship internally as
well as externally.
 Tools
Acquisition of the tools listed below and methods of analysing and solving problems.
Inventory techniques and prioritisation of elements in order to supply operational answers to the causes of incorrect operation.
 5M
 Brainstorming
Ishikawa method
Pareto charts
Use of check sheets
Descriptive Statistics and Histograms
Terms and data handling : Distribution,
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dispersion, data mesurement and analysis.
Data & Dashboard Quality (DQ)
- Indicators Definition and Attributes,
- The (Objective/Indicator) couple Typology,
- Variants of Dashboard Quality,
- Example of DQ Analysis,
- Charts and guide to Visual Commu-
nication.
Satisfaction surveys
- Object and Purpose,
- Methods, Tools and processing information
for quality investigations,
- Practices, Presentation and Results Com-
munication.
 Principles of Quality Costs (P.Q.C)
Introduction to economic indicators:
Conformity Costs
Nonconformity costs
 Case Studies
Practical exercises are included as case studies related to each item.
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 Organisation of Sessions
This Training program is currently provided inhouse or in our training centre, upon request.
The duration of the training is 3 days. Training is organised in six sessions
(3,30 h each). Session schedule can be tailored according to organisational needs.
 Teaching Method
Alternating between theoretical sessions, debates, and group work, calling upon practical case studies. Active participation is required, individually as well as in groups.
Training material and exercises are delivered to each participant.
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