- Describe the various stages to all organisa-tions needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit program.
- The analysis covers the entire audit systems and process ISO 19011, from expressing the needs until the following audit result and corrective action.
- Provide a know-how approach for managing the audit process, including initiating meetings, auditing, concluding meetings, and reporting.
- Provide to interested parties a professional and deontological approach regarding the tools.
- The audit courses are implemented in
compliance with the following reference standards: ISO 19011:2002, ISO 9001: 2008, ISO 14001: 2004
A basic understanding of management systems and requirements of ISO 9001 and/or IS0 14001. These tools can be extended to others standards : ISO 22000: 2005, ISO/TS 16949: 2002, etc…
Professionals involved in implementing, maintaining and auditing Quality and/or Environmental Management Systems in a service and/or manufacturing.
The course is addressed to supervisors and au-ditors in charge of a team, or by members of an audit team.
Main developments review and relations between standards: ISO 19011, IS0 9001 and ISO 14001.
Understand the integration objectives of management systems.
The audit systems and process ISO
Principles and content,
The audit objectives identification, its crite-
ria and its extention,
Audit program organisation,
Contributors Identification & selection. Task
sharing according to (skill/involvement)
couple related to the examinated field,
Systems/process audit program planning in
collaboration with the audit team,
Documentary review management,
Working sheets & audit guide design,
(Check-list : documents registration,
matrix-guide for interviews, recordings ..),
How to set-up the audit guide to handle
audit systems and process ISO 19011:
distinguishing the main objective from the
The auditor involvement, parts of its
own audit success
Conduct and relationship (auditor/auditee)
Auditor role and responsibilities in accor
-dance with its assignment,
Rules efficiency in conducting audits,
Background choice in the way of implemen-
How to embrace best interpersonal com-
muniation standards support in each
How to manage and erect communication
channels between auditor/auditee ?
How to sample from a wide range of
communication method the correct couple
between (question & answer) ?
Auditor code of conduct and ethics.
* Maintaining know-how and improving skill.
Assessment grid introduction
Presentation, interpretation and analysis of
Selecting an operational assessment grid
for the audit.
Performing the Audit
Orga-Naqsis tools on-site auditing are implemented in different situation as auditor or auditee from groups and subgroups for:
Managing the opening meeting and its
Conducting an Audit, interviewing staff
and/or management team according to
their Business duties and/or process invol-
Targeting relevant information, and ana-
lysing the valuable data can be sampled
and/or in depth investigated ?
Observations, conformity assessment to the
standard or requirement (Compliance/Non
-Compliance/recommendations ..., )
Time-management techniques of main-
taining the schedule outlined in the audit
Organising if needed additional or comp-
lementary audit trails,
Observations synthesis meeting of auditors
(excluding auditee member).
Learning how to record and document any
relevent gap or observation,
Auditor/Auditee closing meeting.
Audit report content présentation and
explanation in accordance with IAF and ISO
Audit report writing,
Communication and presentation of audit
What does the mangement review cover
into connection with the audit findings ?