- Describe the various stages to all organisa-tions needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit program.

- The analysis covers the entire audit systems and process ISO 19011, from expressing the needs until the following audit result and corrective action.

- Provide a know-how approach for managing the audit process, including initiating meetings, auditing, concluding meetings, and reporting.

- Provide to interested parties a professional and deontological approach regarding the tools.

- The audit courses are implemented in

compliance with the following reference standards: ISO 19011:2002, ISO 9001: 2000, ISO 14001: 2004

Prerequisites

A basic understanding of management systems and requirements of ISO 9001 and/or IS0 14001. These tools can be extended to others standards : ISO 22000: 2005, ISO/TS 16949: 2002, etc…

Participants

Professionals involved in implementing, maintaining and auditing Quality and/or Environmental Management Systems in a service and/or manufacturing.

The course is addressed to supervisors and au-ditors in charge of a team, or by members of an audit team.

Main developments review and relations between standards: ISO 19011, IS0 9001 and ISO 14001.

Understand the integration objectives of management systems.

The audit systems and process ISO

   19011 Organisation:

   Principles and content,

   The audit objectives identification, its crite-

      ria and its extention,

   Audit program organisation,

   Contributors Identification & selection. Task

     sharing according to (skill/involvement)

     couple related to the examinated field,

   Systems/process audit program planning in

     collaboration with the audit team,

   Audit notification,

   Documentary review management,

   Working sheets & audit guide design,

     (Check-list : documents registration,

     matrix-guide for interviews, recordings ..),

   How to set-up the audit guide to handle

     audit systems and process ISO 19011:

     distinguishing the main objective from the

     sub-objective.

The auditor involvement, parts of its

   own audit success

   Conduct and relationship (auditor/auditee)

   Auditor role and responsibilities in accor

     -dance with its assignment,

   Rules efficiency in conducting audits,

   Background choice in the way of implemen-

     ting dialogue,

   How to embrace best interpersonal com-

     muniation standards support in each

     processes ?

   How to manage and erect communication

     channels between auditor/auditee ?

   How to sample from a wide range of

     communication method the correct couple

     between (question & answer) ?

   Auditor code of conduct and ethics.

* Maintaining know-how and improving skill.

Assessment grid introduction

   Presentation, interpretation and analysis of

     assessment grid,

   Selecting an operational assessment grid

      for the audit.

Performing the Audit

Orga-Naqsis tools on-site auditing are implemented in different situation as auditor or auditee from groups and subgroups for:

   Managing the opening meeting and its

     content,

   Conducting an Audit, interviewing staff

     and/or management team according to

     their Business duties and/or process invol-

     vement.

   Targeting relevant information, and ana-

     lysing the valuable data can be sampled

     and/or in depth investigated ?

   Observations, conformity assessment to the

     standard or requirement (Compliance/Non

     -Compliance/recommendations ..., )

   Time-management techniques of main-

      taining the schedule outlined in the audit

      plan,

   Organising if needed additional or comp-

      lementary audit trails,

   Observations synthesis meeting of auditors

      (excluding auditee member).

   Learning how to record and document any

      relevent gap or observation,

   Auditor/Auditee closing meeting.

Audit reporting

   Audit report content présentation and

     explanation in accordance with IAF and ISO

     19011 guidance,

   Audit report writing,

   Communication and presentation of audit

      findings.

Post-audit activities

   Corrective action,

   Follow-up Audit,

   What does the mangement review cover

      into connection with the audit findings ?

Organisation of Sessions

Courses can be offered in your office or in our training centre (please check the training calendar). The duration of the training is 4 days. Training is organised in eight sessions (3,30 h each). Session schedule can be tailored according to organisational needs.
        

Teaching method

Training programme adjustment from theory to practical situations, following individual and group assessment. Each participant performs individually, than within a team framework, experimental exercises in all covered items.
The process includes extensive coaching by the trainer with audit simulation and report recording.

Training material and exercises are delivered to each participant.