Learning Outcomes

  - Organise  information  in order to easily edit factual documents.

  - Identify  critical   processes   and   their relation to determining who is in charge of what.

  - Generate the traceability of the work  flow and information circulation among several members.

  - Eliminate the risk of redundancy and the absence of process looping.

  - Draw a global  vision of  organisational and/or operational business processes.

  - Stratify  data processing and restoration through workflow mapping and procedure writing.

 - All  theses  steps provide  a real and nonvirtual description of how business process is/will be (if reengineered) running inside the firm

Prerequisite

Preliminary knowledge of the work processes of organisation, write up with great ease and close translation to business know-how.

Participants

Any person in charge of analysing business process reengineering and / or staff interviewing in order to collect information related to business data processing and procedures writing.

Object and objective of the approach

    Organisation levelling

    Process reengineering

    Knowledge capitalisation and traceability

Methods and tools

    Identification of critical processes for

      analysing and gathering the information

      to capitalise.

    Structured steps for collecting data and

      redesigning the workflow diagram with

      procedure standardisation.

    Process chart stratification

      in accordance with restored information

      to be communicated:

                  - Diagram-Analysis

                  - Diagram-Synthesis

1/ Examples of processes with linear

    workflows

2/ Example of processes with mixed or

    non-linear workflows